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1. Our Commitment & Policy Overview (Specialist Blinds)

Welcome to Specialist Blinds. We specialize in custom-made window blinds, crafted to your exact specifications. Our primary goal is your satisfaction with the final product. As our products are made-to-measure, they are exempt from standard return policies unless they are faulty or damaged.

This policy covers items that have a manufacturing defect or were damaged upon arrival. **We do not offer refunds or exchanges for issues related to incorrect measurements provided by the customer or for change-of-mind.** We strongly encourage you to double-check your measurements before ordering.

2. Conditions for an Eligible Return

To be eligible for a return, the item must have a clear manufacturing fault or have been damaged during transit.

• You must contact us within 30 days of receiving your order to report the issue.
• To complete your return, we require a receipt or proof of purchase.
• We may also request photographic evidence of the defect or damage before proceeding.

3. Exchanges

We only replace items if they are confirmed to be defective or damaged. If you need to exchange a faulty product for the same item, please contact us at **info@specialist-blinds.co.uk** to begin the process.

4. The Return & Refund Process

Initiate a Return: Contact us at **info@specialist-blinds.co.uk** with your order number and a detailed description of the issue. Please include photos of the fault or damage.

**Return Approval:** Once we have reviewed your claim, we will notify you of the next steps. Please do not send your purchase back until you have received confirmation from us.

**Inspection and Notification:** Once your return is received and inspected, we will send you an email to notify you. We will also inform you of the approval or rejection of your refund request.

**Refund Processing:** If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a specified number of business days.

5. Shipping Your Return

To return your product, you should mail it to: **Specialist Blinds, 8-10 Ruxley Lane, Ewell, Epsom, Surrey, KT19 0JD**.

• You are responsible for paying for your own shipping costs for returning your item.
• If the item is confirmed to be defective, the reasonable cost of your return shipping will be credited back to you.
• We recommend using a trackable shipping service, as we cannot guarantee we will receive your returned item.

6. Late or Missing Refunds

If you haven’t received an approved refund yet, please follow these steps:

1. Check your bank account again.
2. Contact your credit card company, as it may take some time before your refund is officially posted.
3. Contact your bank, as there is often processing time before a refund is posted.
4. If you’ve done all of this and still have not received your refund, please contact us.

7. Sale Items

Only regular-priced items that are faulty or damaged are eligible for a refund. Sale items cannot be refunded unless they are defective.

8. Contact Us for Help

For any questions related to refunds and returns, please do not hesitate to contact us at **info@specialist-blinds.co.uk**.